番茄社区

Role-based email

Email and calendaringEmail and calendar

Service change notice

In January 2025, the role-based email (RBE) service is changing as part of the Exchange Online upgrade for employees.

  • New role-based email accounts can't be created at this time.
  • Existing ones will continue to function, but you should begin planning for the upgrade.

You can contact your IT support to discuss upgrade options that suit your needs.

Role-based emails are addresses that are used to represent a role or group, such as a department chair, department or program. These addresses are ideal if you want:
  • To manage emails and calendars using individuals with shared-access or in a group environment. An example shared email address may look like: department.name@uvic.ca.
  • To manage an email address that will allow individual users or group-members to change over time. 
  • Each eligible group member to have access to the email inbox and calendar using their primary NetLink ID.

A role-based email is not able to login to other UVic services such as FAST, Banner, wireless networks, computer labs, or SharePoint.  It can only be used for email and calendaring.

Each role-based email is an Exchange email and calendaring account and can be used and accessed using the methods available in the role-based email support section.

All computing usage at UVic, including role-based email, are subject to UVic policies including IM7200 and IM7800. Review the Terms of Service for further details.

  • Service expiry and renewal: Your role-based email will be active for a maximum of two years. You will receive email notifications near the end of the subscription period prompting you to renew your role-based email.

Who can use this service?

  • Departments
  • Faculty
  • Staff
  • Researchers

How do I access this service?

New role-based emails can't be created at this time. You can contact the Computer Help Desk to discuss options.

If you have an existing role-based email, you can manage account settings and delegate access through .

Role-based email are accessed using the methods available in the role-based email support section. Note that the username and passphrase required to access a role-based email is your own primary NetLink ID and passphrase.

What is the cost for this service?

This service is provided free of charge.

When is this service available?

This service is available 24 hours a day, 7 days a week, except during scheduled and unscheduled maintenance. You can be informed of service interruptions by subscribing to .

How do I get help with this service?

For assistance with this service, please contact the Computer Help Desk:

Email:
Telephone: 250-721-7687
In person: Locations & hours

If your department has Desktop Support Services, contact your departmental personnel via the Computer Help Desk.



Need a computer?
Secure your data