Request Tracker (RT)
Help and support
Request Tracker (RT) provides a web-accessible issue tracking system suitable for collaborative bug tracking, change management, customer service and other workflows. See for more information on the application.
Who can use this service?
- Departments
How do I request or access this service?
Contact the Computer Help Desk to request a new RT queue.
Email: helpdesk@uvic.ca
Telephone: 250-721-7687
In person: Locations & hours
What is the cost for this service?
This service is provided free of charge to departments on campus.
When is this service available?
This service is available 24 hours a day, 7 days a week, except during scheduled and unscheduled maintenance. You can be informed of service interruptions by subscribing to . The Computer Help Desk in Clearihue A037 is open Monday to Friday, 8:00 a.m. to 6:00 p.m.
How do I get help with this service?
For assistance with this service, please contact the Computer Help Desk:
Email: helpdesk@uvic.ca
Telephone: 250-721-7687
In person: Clearihue A037