番茄社区

Storage & maintenance

Storage rooms

All apartment buildings and townhouses have storage and bike rooms.

  • Every apartment has one central storage room and one bike locker room located on the first floor.
  • Every townhouse has a private, lockable storage room located outside of the unit.

Maintenance requests

Requests for maintenance within your unit, building or with one of your kitchen appliances should be submitted as soon as you notice a problem. To submit a maintenance request, contact us at 250-721-8650 or submit a request through the .

Your request should include

  • a description of the problem
  • the urgency of the repair
  • your written or verbal permission for maintenance staff to enter your unit.

Please note that maintenance staff must have your expressed permission to enter your unit before any repairs can be conducted. Depending on the urgency, we will attempt to schedule the repair at a time that is convenient for you.

Residents are responsible for maintaining ordinary cleanliness, sanitary and safety standards in their unit and buildings. Check out the Family Housing Agreement for your responsibilities in regards to cleaning and repairs.