Lockout & Keys
If you are locked out of your Family Housing unit, we can help! Every resident is allowed three (3) free lockouts per year (September 1 to August 31), additional requests are charged at $20 per lockout, placed on your residence account.
| Important: you cannot authorize or send someone else to sign out a key for you! |
Monday to Friday
Visit the Residence Services Main office to request a key. If the office door is locked (typically from 10:00 pm until 6:00 am), ring the door buzzer or call 250-721-8395.
Only the lease holder of the Family Housing unit will be able to sign out lock out keys. Residence Services staff will check your photo ID and record your request before signing out a key for you. This ensures that the key is only issued to a resident who can prove they are an occupant of the locked unit.
Saturday, Sunday and Holidays
From September until April, the Main Office is closed on Saturdays, Sundays and holidays from 6:00 am until 8:00 am.
- If you are locked out during this time period, call Campus Security at 250-721-6683. Campus Security will only respond to lockouts during this time period.
- At all other times on Saturdays, Sundays and holidays, visit the Main Office to request a key.
From May until August, the Main Office is open 24 hours a day, seven days a week.
Returning borrowed keys
You have 30 minutes to unlock your unit and return the lockout key to the Main Office.
Late returns for borrowed keys are subject to additional charges (minimum of $25). If the keys are not returned within 24 hours, a lock change will occur and all associated costs will be placed on your residence account.
Lock changes and replacement keys
Lost keys must be reported to the Residence Services Office immediately.
For safety and security resasons a lock change is required when keys are lost and the resident is responsible for the lock change fees.
Lock Change and Replacement Fees:
- Exterior key (Apartments only) $55
- Unit key $175
- Mailbox key (lock change required) $100
- Extra exterior, mail or unit key (approved requests only) $25
- Storage locker (pad lock and key) $50
- Accessible key fob $25