Facilities Management Services

Service Areas

Base Service: Minimum level of service required. Level, standard and frequency to be determined by Facilities Management (FM)

Supplementary Service: Level, standard and frequency to be determined by requestor

Note: a Base Service may be provided as a Supplementary Service at the request of a Unit

Billing Methods

Paid by Central - x

Paid by Department - •

Carpenter's Shop

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Install prefabricated cabinets, drawers, panels, etc.	Install/New		•
Install whiteboards, tack boards shelving, lock box etc.	Install/New		•
Keys - first issue, broken etc.	Repair/Maint	x
Lock/padlock	Install/New		•
Keys - subsidary issue, lost, etc.	Install/New		•
Lock/door hardware	Repair/Maint		•
Install new wooden finishings	Install/New		•
Build and install wooden finishings	Install/New		•
New install signage; interior and exterior	Install/New		•
Repair and rebuild wooden finishing's	Repair/Maint	x
Repair and replacement of door and window hardware	Repair/Maint	x
Install and replace washroom accessaries	Repair/Maint	x
Repair wooden furnishings (interior and exterior)	Repair/Maint	x
Repair millwork - custom laboratory, shelving, etc.	Repair/Maint	x
Repair signage	Repair/Maint	x
Repair whiteboards, shelving, lock box etc.	Repair/Maint	x
Routine inspections	Repair/Maint	x
Customer requested overtime	Service		•
Event support	Service		•

Cleaning Services

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Attend to spills and minor floods	Service	x
Clean and sanitize washrooms	Service	x
Clean building entrances up to 3m outside door area	Service	x
Clean windows (interior and exterior)	Service	x
Clean student lockers	Service	x
Clean floors	Service	x
Inside pest control	Service	x
Remove graffiti (interior)	Service	x
Replenish dispensers in washrooms and lounges	Service	x
Strip or scrub and refinish floors	Service	x
Upkeep of entrance mats	Service	x
Vacuum carpets	Service	x
Clean-up after functions/special events	Service		•
Dust window sills, baseboards, cleared desk tops, counters (not in hazordous labs)	Service	x
Empty waste and recycling receptacles in common areas	Service	x
Set up tables and chairs for academic functions	Service	x
Set up tables and chairs for functions/special events	Service		•
Dusting furniture	Service		•
Carpet cleaning/maintenance cleaning (spotting, stain removal)	Service	x
Restorative carpet extraction/clean (12 - 18month cycle)	Service	x
Customer requested overtime	Service		•
Event support	Service		•

Distribution Services

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Internal delivery service	Service		•
Chair/furniture delivery, office moves and setup	Service		•
Table, chair and rolling tackboard rental	Service		•
Surplus asset moving	Service		•
Mail pickup and delivery (Canada Post)	Service	x
Interdepartmental furniture moves	Service		•
Customer requested overtime	Service		•
Event support	Service		•

Drafting technologists

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Emergency and fire evacuation signage, and assembly plans	Service	x
Campus map updates	Service	x
Interior and exterior signage design	Service	x
Updating of campus AutoCAD drawings to record as built conditions	Service	x
Space records management	Service	x
Project related graphics, custom maps and site plans	Service		•
Fundraising materials development	Service		•
Events information signage and map customization	Service		•
Production of in-house drawings for millwork, signage, etc	Service		•
Furniture inventory and AutoCAD layouts of existing conditions	Service		•

Electrical Shop

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Electrical installation	Install/ New		•
Install outlets	Install/ New		•
Repair lighting systems and clocks	Repair/ Maint	x
Repair monitor controller and transformers	Repair/ Maint	x
Maintain building electrical distribution panels	Repair/Maint	x
Maintain high voltage system and substation	Repair/Maint	x
Maintain lighting control system for lecture halls	Repair/Maint	x
Receptacles and switches	Repair/Maint	x
Service and repair electric motors	Repair/Maint	x
Service electrical supply system for automatic door opening devices	Repair/Maint	x
Service interior and exterior building light fixtures	Repair/Maint	x
Test and service emergency generators and lighting	Repair/Maint	x
Test and Service fire alarm systems	Repair/Maint	x
Customer requested overtime	Service		•
Event support	Service		•

General Maintenance and Preventive Maintenance

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Roof inspection	Repair/Maint	x
Safety inspections	Repair/Maint	x
Elevator	Repair/Maint	x
Customer requested overtime	Service		•
Customer requested custom fabrications	Service		•

Grounds Maintenance

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested
Campus road, sidewalks and curbs	Repair/Maint	x
Power washing	Repair/Maint	x
Green roof maintenance	Repair/Maint	x
Irrigation and storm water drains	Repair/Maint	x
Lawns, and landscaping	Repair/Maint	x
Pedestrian corridors, fire lanes, pathways and trails	Repair/Maint	x
Pest control outside of buildings	Service	x
Snow removal and ice control	Service	x
Stewardship of natural lands and water sheds	Repair/Maint	x
Sidewalks and roads	Repair/Maint	x
Graffitti removal (Exterior)	Repair/Maint	x
Turf and artificial sport field surface conditioning	Repair/Maint	x
Sign holder and sandwich board rental	Service		•
Customer requested overtime	Service		•
Event support	Service		•

Interior Modification Services

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Interior modifications to existing space	Service		•
Interior furnishings and finishes standards development	Service	x
Create furniture, fixture, millwork and equipment layouts	Service	x
Order and delivery of furnishings: furniture, window coverings etc.	Service	x
Design consulting and feasibility studies	Service		•
Flooring repalcement	Service		•
Surplus furniture management	Service		•

Mechanical Shop

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Building temperature control adjustments	Repair/Maint	x
Heating/cooling system maintenance	Repair/Maint	x
Maintain central heating plants and heating lines	Repair/Maint	x
Ice rink and swimming pool equipment	Repair/Maint	x
Scheduled preventative maintenance of building mechanical systems	Repair/Maint	x
Repair and maintain kitchen equipment	Repair/Maint	x
Service equipment and vehicles	Repair/Maint	x
Refrigeration and air conditioning equipment	Repair/Maint	x
Metal fabrication / sheet metal and welding	Repair/Maint	x
Test and service of fire extinguisghers and fire suppression systems	Repair/Maint	x
Test and Service Emergency generators	Repair/Maint	x
Fume hoods	Repair/Maint	x
Customer requested overtime	Service		•
Customer requested overtime	Service		•

Paint Shop

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Fabricate vinyl signage	Install/New		•
Finish shelving and millwork finishes	Install/New		•
Window replacement	Repair/Maint	x
Install vinyl wall coverings	Install/New	x
Interior and exterior painting	Repair/Maint	x
Drywall and ceiling tile repair and replacement	Repair/Maint	x
Carpet and vinyl floor materials	Repair/Maint	x
Caulking and sealants	Repair/Maint	x
Repair ceramic tile, glazing, brickwork and plaster	Repair/Maint	x
Grafitti removal	Repair/Maint	x
Customer requested overtime	Service		•
Event support	Service		•

Plumbing Shop

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Chemical waste systems in labs	Repair/Maint	x
Domestic hot and cold water systems	Repair/Maint	x
Roof, gutters and drainage systems	Repair/Maint	x
Sanitary sewer and perimeter drainage	Repair/Maint	x
Natural gas and air distribution systems	Repair/Maint	x
Neutralization chambers and distillation equipment	Repair/Maint	x
Repair swimming pool piping	Repair/Maint	x
Test and service fire sprinkler systems, valves, hydrants, etc.	Repair/Maint	x
Irrigation and storm water drains	Repair/Maint	x
Maintain plumbing fixtures	Repair/Maint	x
Test backflow prevention devices	Repair/Maint	x
Customer requested overtime	Service		•
Event support	Service		•

Project Management Services

Services Rendered	Action	Base Services (Determined by FM)	Supplementary Service (Requested)
Project management services for capital construction projects	Service		•
Project feasibility studies and project budget cost estimates	Service		•

Project Planning Services

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Design and construction standards and guildline delevopment	Service	x
Preparation of capital funding requests	Service	x
Building systems renewal planning	Service	x

Waste Reduction

Services Rendered	Action	Base Service (Determined by FM)	Supplementary Service (Requested)
Garbage collection and disposal	Service	X
Clean paper and paper packaging recycling	Service	X
Plastic, metal and paper container recycling	Service	X
Glass recycling	Service	X
Styrofoam recycling	Service	X
Soft plastics recycling	Service	X
Cardboard recycling	Service	X
Battery recycling	Service	X
Electronics recycling	Service	X
Electronic media recycling	Service	X
Pallet recycling	Service	X
Furniture recycling	Service	X
Special event garbage and recycling equipment	Service		•
Special activity garbage and recycling equipment	Service		•
Post-collection sorting of waste and recyclables	Service		•